Privacy Policy

Our Privacy Policy

Effective Date: 9th Aug 2025

Welcome to Cure Reserve. Your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our online doctor appointment booking platform.

By using our services, you agree to the terms and practices described in this policy.

1. Information We Collect

We collect the following types of information to provide you with a seamless and secure healthcare experience:

a. Personal Information

  • Full Name

  • Mobile Number

  • Email Address

  • Date of Birth

  • Gender

  • Location/Address

b. Health Information

  • Medical history

  • Symptoms, conditions, and medications

  • Uploaded medical reports or prescriptions

c. Usage & Device Information

  • IP address

  • Browser type and device info

  • Pages visited and interaction data

  • Appointment preferences

2. How We Use Your Information

We use your information to:

  • Book and manage doctor appointments

  • Facilitate online consultations and prescriptions

  • Send appointment reminders and follow-ups

  • Improve platform performance and user experience

  • Respond to your queries and provide support

  • Comply with legal and regulatory obligations

3. Sharing of Information

We do not sell or rent your personal data. Your information is shared only:

  • With verified doctors and clinics for appointment and consultation purposes

  • With service providers under confidentiality agreements (for hosting, analytics, etc.)

  • When required by law or government authorities

4. Data Security

We follow strict security measures including:

  • End-to-end encryption of sensitive data

  • Secure servers and firewalls

  • Role-based access control

  • Regular audits and data protection training

Despite our efforts, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies & Tracking

We use cookies and similar technologies to:

  • Save your preferences

  • Track session activity

  • Improve user experience and analytics

You can modify cookie preferences through your browser settings.

6. Your Rights

As a user, you have the right to:

  • Access and update your personal information

  • Request deletion of your account or data

  • Withdraw consent at any time

  • File complaints regarding data handling

To exercise these rights, contact us at help@curereserve.com.

7. Data Retention

We retain your personal data only as long as necessary for:

  • Providing services

  • Fulfilling legal obligations

  • Ensuring medical records availability

Once no longer needed, data is securely deleted or anonymized.

8. Children’s Privacy

Cure Reserve does not knowingly collect data from children under 18 without parental consent. If we find such data has been collected, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date”. Continued use of the platform implies acceptance of the revised terms.

Cure Reserve – Your Health, Our Priority.

We are committed to protecting your privacy and providing a safe healthcare experience online.

Have Any Question? Contact Us!