Terms of Use

Our Terms of Use

Effective Date: 9th Aug 2025

Welcome to Cure Reserve. By accessing or using our website, services, or mobile application (“Platform”), you agree to be bound by the following Terms of Use. If you do not agree, please do not use our services.

These Terms constitute a legal agreement between Cure Reserve and you (the user).

1. Introduction

Cure Reserve provides an online platform that enables users to search for doctors, book appointments (online or offline), and access healthcare services. These services are available to individuals residing in India and are intended for lawful use only.

2. User Eligibility

You must be 18 years or older to use this platform. If you are under 18, a parent or legal guardian must create and manage the account on your behalf.

3. Account Registration

To use certain features, you must create an account by providing accurate and complete information. You are responsible for:

  • Maintaining the confidentiality of your login credentials

  • All activities under your account

  • Notifying us immediately of unauthorized access

Cure Reserve is not liable for any loss resulting from misuse of your account.

4. Services We Provide

Through Cure Reserve, users can:

  • Search for verified doctors and clinics

  • View doctor profiles, specialties, and availability

  • Book appointments (online or in-person)

  • Receive digital prescriptions and consultation reports

  • Upload and store medical documents

  • Access telemedicine/video consultation features

5. User Responsibilities

You agree to:

  • Use the platform only for lawful medical consultation and booking

  • Provide true and accurate personal and medical information

  • Not misuse the service for spamming, fraud, or impersonation

  • Respect the time of doctors and avoid repeated no-shows or misuse of appointments

6. Doctor Listings and Ratings

We verify doctor credentials to the best of our ability, but Cure Reserve:

  • Does not guarantee medical outcomes or cure

  • Is not responsible for any errors in treatment or diagnosis

  • Displays reviews and ratings for informational purposes only

All medical decisions and consultations are solely between you and the healthcare provider.

7. Payment Terms

Cure Reserve does not charge users to access the platform. Consultation or service fees are paid directly to the doctor or clinic.

In some cases, we may offer online payment services on behalf of the doctor. These are secure and governed by third-party payment gateway terms.

8. Cancellation and Refund Policy

Each doctor or clinic sets their own cancellation and refund policy. Cure Reserve does not offer direct refunds unless specifically authorized by the provider.

Check individual clinic/doctor cancellation terms before booking.

9. Intellectual Property

All content on the platform—including text, graphics, logos, software, and design—is the intellectual property of Cure Reserve and/or its licensors.

You agree not to copy, reproduce, distribute, or exploit any content without prior written consent.

10. Limitation of Liability

Cure Reserve is not liable for:

  • Medical negligence or malpractice

  • Delays, cancellations, or rescheduling by doctors

  • Data loss due to technical errors or external factors

  • Any indirect or consequential damages

Our platform is a facilitator, not a substitute for professional medical advice or emergency care.

11. Termination of Access

We reserve the right to suspend or terminate your access to the platform without notice if you:

  • Violate these Terms of Use

  • Misuse or abuse the services

  • Provide false or misleading information

12. Changes to Terms

Cure Reserve may update these Terms of Use at any time. Updated terms will be posted here with a revised effective date. Your continued use of the platform implies acceptance of those changes.

13. Governing Law

These terms are governed by the laws of India. Any disputes shall be resolved under the jurisdiction of the courts located in Baripada, Mayurbhanj, Odisha.

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